Returns and refunds

Because Chilius sells food products, opened spices, sauces, oils and other consumables cannot normally be returned unless they are faulty, damaged, unsafe, or the wrong product was sent.

Sealed, unused products may be eligible for return when local consumer rules allow it. Contact Chilius before sending anything back so the return can be assessed.

If packaging arrives open, leaking, broken or the order contains the wrong item, contact Chilius promptly with the order reference, checkout email and clear photos of the parcel and product.

Do not use food that appears unsafe. Keep the packaging until support confirms the next step.

Approved refunds are sent back to the original payment method where possible. Processing time depends on Stripe, the card provider and the customer's bank.

Shipping costs may be refunded when the problem was caused by Chilius, the product was damaged before delivery, or consumer law requires it.

Taste preferences, expected heat level, or a change of mind after opening a food product do not usually qualify for a refund. Contact Chilius anyway if something seems wrong with the batch.